Shipping policy
Shipping Policy
Last updated: 06.07.2026
Shipping Destinations
I ship worldwide where possible. If shipping to your location is unavailable, I will notify you as soon as possible.
Processing Times
Original Artwork
Original artworks are usually prepared for shipment within 2–5 business days after payment has been received.
Standard Art Prints
Standard art prints are typically produced and shipped within 3–7 business days.
Custom / Made-to-Order Prints
Custom prints are produced specifically for each order. Production times may vary depending on the size and specifications. Estimated production times will be displayed whenever possible.
Shipping Methods
Orders are shipped using trusted postal and courier services.
The shipping carrier may vary depending on the destination and the size of your order.
Tracking information will be provided whenever available.
Estimated Delivery Times
Estimated delivery times are:
- Germany: 2–5 business days
- Europe: 5–10 business days
- United States & Canada: 7–15 business days
- Rest of the World: 7–20 business days
Delivery times are estimates only and cannot be guaranteed.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, tariffs, or other government-imposed fees depending on the destination country's laws.
These charges are not included in the purchase price or shipping costs and are the sole responsibility of the customer.
United States
Orders shipped to the United States may be subject to customs duties, import taxes, tariffs, or other government-imposed fees depending on the value of the shipment and the applicable U.S. import regulations in effect at the time of import.
Any such charges are the responsibility of the customer. If applicable, these fees must be paid before the shipment can be released by U.S. Customs or delivered by the carrier.
Shipping Costs
Shipping costs are calculated during checkout before your order is placed.
Delays
While we strive to deliver your order as quickly as possible, we are not responsible for delays caused by:
- Customs clearance
- Weather conditions
- Postal or courier delays
- Public holidays
- Force majeure
- Circumstances beyond our reasonable control
Damaged or Lost Shipments
If your order arrives damaged, please contact me within 48 hours of delivery.
Please include:
- Your order number
- Photographs of the damaged item
- Photographs of the packaging
I will review your claim and, where appropriate, offer a replacement, repair, or refund.
If your shipment appears to be lost, please contact us and I will work with the shipping carrier to investigate.
Incorrect Shipping Address
Please ensure that your shipping address is complete and accurate before placing your order.
I am not responsible for delayed or failed deliveries resulting from incorrect or incomplete address information provided by the customer.
If a package is returned to us due to an incorrect address, additional shipping charges may apply before the order can be reshipped.
Contact
If you have any questions regarding shipping, please contact us.
Email: suemistore@outlook.de